Refund & Returns

At Cosmec, your satisfaction matters to us. If you’re not completely happy with your purchase, we’re here to help. Please read our Refund & Returns Policy below to understand your options.

1. Return Eligibility

You may request a return within [Insert number, e.g. 30] days of receiving your order, provided that:

The product is unused, unopened, and in its original packaging
The product is not damaged, altered, or tampered with
You have proof of purchase (order number or receipt)

For hygiene and safety reasons, opened or used skincare products cannot be returned, unless the item arrived damaged, defective, or incorrect.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Products marked as final sale
Gift cards
Items purchased during clearance or promotional sales (unless defective)
Products that have been opened, used, or show signs of use

3. How To Start A Return

To request a return, please:

Contact Cosmec at Info@cosmec.us with your order number and reason for return
Wait for our team to review and approve your return request
Once approved, you’ll receive instructions on how and where to send your item back
Pack the item securely in its original packaging

Note: Returns sent without prior approval may not be accepted.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method
Please allow [Insert number, e.g. 5–10] business days for the refund to reflect, depending on your bank or card provider

Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or defective item sent).

5. Exchanges

We currently [offer / do not offer] direct exchanges. If you’d like a different product, please return the original item for a refund and place a new order separately.

6. Damaged, Defective, Or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within [Insert number, e.g. 48 hours] of delivery at Info@cosmec.us with:

Your order number
A photo of the item received
A brief description of the issue

We will arrange a replacement or full refund at no additional cost to you.

7. Late Or Missing Refunds

If you haven’t received your refund within the expected timeframe:

Check your bank account again
Contact your credit card company — it may take some time before your refund is officially posted
Contact your bank, as processing times vary
If you’ve done all of this and still haven’t received your refund, contact us at Info@cosmec.us

8. Return Shipping

Customers are responsible for return shipping costs, unless the return is due to a Cosmec error. We recommend using a trackable shipping service, as Cosmec is not responsible for items lost in transit during returns.

9. Contact Us

For any questions about returns, refunds, or exchanges, reach out to us:

Website: https://cosmec.us/
Email: Info@cosmec.us
Address: XXXXXXXXXXXXXXXXXX
Phone: +1 XXXXXXXXXX